Position: IT Support Specialist
Location: Remote / Hybrid (Preferred: USA Time Zones)
Job Type: Full-Time

About the Role:
We are looking for a skilled IT Support Specialist to join our growing team. You’ll provide technical assistance, troubleshoot issues, and ensure smooth IT operations for our clients.

Responsibilities:

• Provide 24/7 technical support to clients via remote and onsite channels
• Troubleshoot hardware, software, and networking issues
• Manage updates, patching, and system monitoring
• Assist in onboarding new users and IT assets
• Document technical issues and solutions

Requirements:

• 2+ years of IT support experience
• Strong knowledge of Windows, Mac, and Linux systems
• Familiarity with remote support tools and ticketing systems
• Excellent communication and problem-solving skills
• Certifications (CompTIA, Microsoft, Cisco) are a plus

Benefits:

• Competitive salary
• Flexible work environment
• Career growth opportunities